About Us
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DigitrackPro’s tech support team is always on their toes to extend their assistance to clients in need.
We receive business and technical queries from our channel partners and clients from across the globe. DigitrackPro’s seamless request churning process ensures a smooth and systematic workflow.
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The customer support staff analyses the nature of the query they receive and further assigns it to the concerned team
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The query reaches the tech experts, Business Analysts or QA Engineers with a detailed description.
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The query gets resolved within 24 hours depending on the complexity of the issue.
Yes, we offer round-the-clock assistance to our domestic and international clients irrespective of the nature of the issue they have.
We have an omnichannel support system. You can reach out to us via phone call, email or Whatsapp. In order to make the resolution process quicker we have provided each of our clients with a dedicated support assistant. Anyone from their company can reach out to the contact person assigned at any hour of the day for a quick fix.
Another easier way to contact us is via the WhatsApp Support group where an instant reply is guaranteed.
The average TAT to get back to clients is ten to twelve hours. We ask for 24 hours to resolve a query but mostly we get through everything quickly unless the issue is intricate.
Yes, our team not only provides online, on-call and in-office training to clients but also in-premises demonstration of the software. There is no cap on the number of training sessions per client. We provided multiple training sessions unless the client is confident and content about the experience.
